How to deal with negative feedback and return customer

Negative feedback about your company can appear even when everything works perfectly. And it’s even worse if you don’t know about such negative irritating comments from users.

Why following negative feedback and how to react? Rep management expert Olga Sokolova will tell how to return loyalty of clients. She is going to become a speaker at SNCE – conference devoted to digital marketing.

Olga’s presentation is titled “Control of negative stuff on the Internet and ways to increase customer loyalty”.

You’ll discover:

• where and how to find feedback on your company in the web;
• what types of negative feedback exist;
• how to react on complaints and offensive response;
• how to regain client’s sense of fairness.

 

Olga Sokolova is a partner at Digital Guru digital agency, specialist in SEO and social marketing, and a lecturer as part of Netology, Cybermarketing, and Skolkovo projects. Constant speaker at specialized conferences.

Olga successfully created a new service in the online marketing segment – “Reputation management” at Digital Guru.

Learn how to manage negative image online! Join SNCE on the 26 of April.